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Jobs · Customer Service · Indiana

Customer Service Representative (IND)

Leidos · Indianapolis, IN · 2 wk ago
On-siteCustomer Service$19.42/hrFull-time

About the role

Leidos is seeking full-time Customer Service Representatives at our FHA Resource Center in Indianapolis, IN. Our Leidos Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their Mission to create strong, sustainable, inclusive communities and quality affordable homes for all.

Responsibilities

  • Reply to calls and emails from the public on housing and FHA mortgages.
  • Utilize knowledge base and follow Standard Operating Procedures (SOPs) to answer customer requests.
  • Deliver excellent customer service in a high-volume call center, including responding to customer complaints.
  • Document customer email and phone communications within an internal database.

Requirements

  • Minimum of 2 years of experience in a high volume contact center environment, including responding to customer complaints.
  • High School diploma or General Educational Development (GED) certificate.
  • Experience following Standard Operating Procedures (SOPs) to ensure accurate and consistent responses.
  • Experience navigating and utilizing knowledge bases, FAQs, and internal support tools to provide timely and accurate information.
  • Ability to successfully obtain a Public Trust Security clearance, which includes a credit check and background investigation.

Qualifications

  • Excellent technical skills with the capability to navigate multiple computer systems and applications, and utilize search tools to provide information to our clients.
  • Excellent time management skills and dependability.
  • Experience with MS Office (Outlook, Word, Teams).
  • Strong written and verbal communication skills including telephone etiquette.
  • Excellent customer service soft skills including handling upset customers.
  • Keyboarding proficiency of at least 40 words per minute.

Skills

  • Call Center (Omnichannel) background.
  • Experience in rental property management or mortgage servicing, including handling complaints.

Benefits

  • Medical and dental insurance.
  • 401K.
  • Life and AD&D plans.
  • Discounted Leidos stock purchase and other Employee Discounts.
  • Company-wide career mobility.
  • Company-sponsored Public Trust eligibility upon hire.
  • Voluntary overtime may be available based on business needs.
  • Paid Time Off (PTO) accrued based on Leidos policy, up to 15 days a year.
  • 11 paid holidays per year.

Pay

The pay rate is $19.42 per hour.

Schedule

Mondays through Fridays with no weekend work. Shift: 10:00 am – 6:30 pm ET in Indianapolis, IN (must be able to work 11:30 am – 8:00 pm ET based on customer needs).

Additional Information

This position is On-Site (in office) at 5757 Decatur Blvd., Indianapolis, IN 46241.

As a Customer Service Representative, you will gain knowledge of HUD rental assistance programs and learn about FHA Housing Administration (FHA) mortgage programs through ongoing training while delivering excellent customer service to connect others with program resources.

To be a successful Customer Service Representative, you will possess:

  • Excellent technical skills with the capability to navigate multiple computer systems and applications, and utilize search tools to provide information to our clients.
  • Excellent time management skills and dependability.
  • Experience with MS Office (Outlook, Word, Teams).
  • Strong written and verbal communication skills including telephone etiquette.
  • Excellent customer service soft skills including handling upset customers.
  • Keyboarding proficiency of at least 40 words per minute.

What’s in it for you?

  • Immediate and ongoing training to support your success.
  • Discounted Leidos stock purchase and other Employee Discounts.
  • Company-sponsored Public Trust eligibility upon hire.
  • Voluntary overtime may be available based on business needs.
  • Paid Time Off (PTO) accrued based on Leidos policy, up to 15 days a year.
  • 11 paid holidays per year.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work).

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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