Customer Service Representative III

About the role

We are seeking a Customer Service Representative to join our team at Naval Air Station Pensacola, FL. This position offers 24/7/365 flexibility and requires a DOD Secret Security Clearance.

Responsibilities

• Act as the first point of contact for Military Sailors and their families, providing support through various channels including phone, e-fax, email, chat, and more.
• Investigate and resolve customer inquiries using CRM systems and other essential software applications.
• Enter necessary information into systems and web forms accurately.
• Receive training on relevant military programs and applications to support customers across the US and abroad.
• Grow through opportunities for advancement, including becoming a Shift Supervisor or being assigned to Specified Teams within the call center.

Requirements

• DOD Secret Security Clearance Eligible
• Experience in customer service and handling requests for information promptly; contact center experience preferred
• Experience with CRM systems and ability to quickly learn new technologies and operational processes
• Ability to build rapport with customers, identify concerns, and utilize CRM systems to resolve issues
• Knowledge of printer functions, connectivity, and basic troubleshooting
• Strong verbal and written communication skills, able to explain technical actions and solutions clearly
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
• The ability to type at least 30 words per minute
• Flexibility to work varied schedules, including nights and weekends

Benefits

Strategic Data Systems provides equal employment opportunities and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.