Customer Service Representative III

New Accounts/Sales Activities

• Effectively interviews and profiles customers in order to recommend appropriate banking products and services.
• Effectively partners with other business lines within the Bank to identify sales opportunities and provide an outstanding customer experience.
• Processes complex transactions such as changing account ownership, living trusts, guardianship accounts, and estate assignments.
• Originates consumer loans, acting as customer advocate to ensure prompt processing of consumer loans.
• Opens and closes customer accounts including checking, savings, money markets, certificates of deposit, and IRAs.
• Makes referrals to other business units for non-banking products.
• Participates in sales programs to generate new customers.
• Maintains thorough knowledge of bank products and services.

Service Activities

• Sets an example for the CSR staff in the area of customer service and customer advocacy.
• Actively listens to customers, and maintains a friendly, positive, professional attitude.
• Resolves difficult situations with creativity, tact and diplomacy.
• Supports branch lobby management.
• Possesses the ability to participate in two community events per year.

Teller Activities

• Performs daily teller services such as processing deposits, withdrawals, holds, loan payments, traveler’s checks purchases, stop payments, telephone transfers, direct deposits, cash advances, sight drafts, verifications of deposit, ATM card requests, wire transfers and other related matters.
• Balances cash drawer independently, maintains cash over and short record within Mechanics Bank’s compliance policy.
• May be assigned the control of the vault cash.
• Fulfills project responsibilities such as processing and balancing ATM, balancing travelers’ checks, daily branch balancing, Customer Information System input, branch supply orders, and monthly branch report generation.
• Assists other CSRs in the completion of work assignments and balancing.

Operational Activities

• Participates in branch audit functions.
• Follows Mechanics Bank’s policies and procedures and meets regulatory requirements.
• Performs all other duties as required.