Customer Service Representative II - Richardson, TX

What You'll Do

• Serve as the primary communication link between customers and internal departments to facilitate customer orders and requests.
• Assist customers with inquiries, order-related issues, product information, credits, and other account-related matters.
• Verify orders and resolve any errors or questions as they arise.
• Process change orders, credits, and product return authorizations.
• Provide information to customers and sales staff on order-related issues via incoming calls and emails.
• Perform other duties as assigned by the Customer Service Manager

What You'll Bring

• A high school diploma or equivalent.
• 2+ years of experience in a customer service support role, preferably in a manufacturing environment.
• Experience with Customer Relationship Management (CRM) software, order management software, and customer service management software.
• Proficiency in Microsoft Excel, Word, Outlook, and Teams software.
• Demonstrated proficiency in basic mathematics and strong written and verbal communication skills.
• Strong team player with the ability to prioritize customer needs and multitask as needed.
• Experience with SugarCRM software is preferred.

Work Environment

• The work environment is primarily in a professional office setting with standard office equipment and a climate-controlled atmosphere designed for productivity.
• There may be occasional opportunities to visit a lab or plant for meetings or collaboration.
• Employees may occasionally be required to lift items weighing up to 50 pounds.

Reason

Reasonable accommodations may be made for individuals with disabilities.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.