CUSTOMER SERVICE REPRESENTATIVE II - MCD

Position Overview

Applications accepted from: **Municipal Court Employees Only**
Job Classification: CUSTOMER SERVICE REPRESENTATIVE II
Division: COURT OPERATIONS
Reporting Location: 1400 Lubbock, and All Satellite Locations
Workdays & Hours: Monday – Sunday All shifts, days, and holidays

Description Of Duties / Essential Functions

• Function in a lead capacity or serve as a shift leader supervising clerks in assigned areas.
• Provide a professional level of customer service by utilizing efficient problem-solving techniques to address customer concerns and inquiries.
• Maintain a high level of direct contact with the public, attorneys, court staff, and law enforcement.
• Provide courtroom support for the assigned Judge.
• Duties may include the review and processing of daily dockets, and entry of judicial decisions / court actions into the Court’s case management system.
• Perform general clerical functions using a variety of software applications to generate reports.
• Conduct data entry of incoming citations including coding and researching records.
• Process bond forfeitures and handle administrative duties related to bond administration.
• Interface with law enforcement officials for the verification of warrants and notifications.
• Participate in periodic rotation to alternate Court locations and/or sections.

Minimum Requirements

• Education Requirement: Requires a High School Diploma or GED.
• Experience Requirement: One or more years of related experience is required. An associate degree may be substituted for up to two years of experience.
• Licenses: None required.

PREFERENCES

• Preferences Shall Be Given To Candidates Who Are/have Clerk Certification by TMCEC / TCCA
• Bilingual Familiarity with CSMART
• Documented heavy data experience
• Extensive customer service experience and knowledge of court policies and procedures
• Strong working knowledge of CSMART and its functionalities
• Excellent verbal and written communication skills
• One (1) or more years of court clerk experience

GENERAL INFORMATION

• Selection / Skills Tests Required: None; however, the department may administer, and the applicant must successfully complete, a skills assessment relevant to the job description.

Safety Impact

Position No

Pay

No Salary Information

Factors Used In Determining The Salary Offered

• The candidate’s qualifications
• The pay rates of other employees in this classification

Application Procedures

• Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during the posting opening and closing dates shown.
• Applications must be submitted online at: www.houstontx.gov.
• To view your detailed application status, please log in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-6047.
• All new hires and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information.