Customer Service Representative II (H/F) - MAG AEROSPACE INDUSTRIES, LLC

Mission

Here, we craft excellence together. Your mission? Making the journey the most enjoyable part of the trip. Join our first-class team to reinvent in-flight experience.

Responsibilities

• High level of internal customer engagement
• Capability to coordinate successful integrated product offerings
• Works in coordinating, supporting and improving the commercial process
• Positively influence customer happiness
• Coordinates day to day activity for customer requests
• Processes customer orders and quotes
• Maintains front line communication with the customers
• Updates changes of order dates and ensures adherence with contractual obligations
• Ensures sales orders are processed accurately and entered within a timely manner using company ERP system
• Partners with the Integrated Project Team (IPT) to ensure customer orders are processed correctly
• Validates entered order information by checking against customer purchase orders
• Maintains a Purchase Order (PO) entry tracker to provide visibility to the Contracts and Accounting teams
• Reviews aging report weekly, provides updates to the Accounts Receivable department regarding past dues accounts
• Fulfills a coordinating role between the customer and all relevant internal stakeholders (sales, engineering/PD, qualification/certification, finance) that potentially have impact on the customer satisfaction
• Covers order and shipping related matters with production, planning, shipping and responsible stakeholders
• Covers customer complaint handling in cooperation with the department manager
• Educates internal customers and departments on customer characteristics in order to improve sales and profitability
• Proactively approaches Safran customers to improve relationship
• Performs all other duties as assigned

Qualifications

Not specified