Customer Service Representative II - Goshen, NY
Requirements
High school diploma or GED required and 6+ months of relevant professional experience required, or equivalent combination of education and experience.
Prior work experience in customer service, data entry and/or data processing.
Experience working with MS office applications (Excel, PowerPoint & Word).
Must be able and willing to travel and provide site coverage as needed.
Qualifications
Some college or college degree.
Experience with New York Medicaid.
2+ years of experience in customer service or related position.
Follows established guidelines and directions while maintaining a proactive approach to meeting objectives and deadlines.
Effectively manages multiple tasks and priorities under pressure, ensuring high-quality outcomes in a fast-paced environment.
Skills
Engage in outreach activities (phone calls, home visits, and community presentations).
Deliver individual and group outreach presentations to recipients and community members.
Educate recipients about program offerings and enrollment options.
Introduce managed care choices to recipients and aid in navigating health care and dental plans.
Cultivate positive relationships with county staff, state agencies, community groups, and recipients.
Input data directly into specified internal automated systems following project policies.
Develop and sustain familiarity with the community, actively participating in local events, health fairs, and related activities as required.
Support fellow team members in managing and completing daily tasks.
Conduct face-to-face and/or virtual (telephonic) outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices.
Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients.
Aid in Call Center Operations and other departments as determined by project management to meet business needs.
Regular member of a processing unit within the Outreach department: EEU Data Entry Manual Notices.
Conduct shadowing / training activities with new hires.
Works in assigned special projects.
Maintain Certified Application Counselor CAC active certification.
Conduct Certified Application Counselor (CAC) tasks in select counties.
Maintain updated knowledge of the New York Medicaid Choice Project.
Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position.
Perform other duties as assigned by Management.
Benefits
Competitive Compensation – Bonuses based on performance included!
Comprehensive Insurance Coverage – Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.
Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
Preparation for retirement with our 401K Retirement Savings plan and Company Matching.
Paid Time Off Package – Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
Paid Time Off Package – Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
Acknowledge and appreciate outstanding employee contributions.
Invest in your ongoing education and development.
Exclusive for employees.
Access a range of wellness programs and resources tailored to your needs.
Professional Development Opportunities: Participate in training programs, workshops, and conferences.