Customer service representative II

About the role

We are seeking a dynamic and enthusiastic Order Support Customer Care representative to join our team. This role involves running reports, investigating order issues, assisting customers with inquiries, and maintaining a positive customer experience. The ideal candidate will thrive in a supportive and flexible environment.

Responsibilities

• Run reports and investigate order issues
• Assist customers with inquiries and provide solutions
• Maintain a positive customer experience
• Work collaboratively with a supportive team
• Communicate effectively with both internal and external stakeholders

Requirements

• High school diploma or equivalent
• Experience in customer service or related field preferred
• Strong problem-solving and organizational skills
• Excellent verbal and written communication skills
• Ability to work independently and manage multiple tasks

Qualifications

• Proficiency in Microsoft Office Suite
• Knowledge of basic inventory management systems
• Understanding of order fulfillment processes

Skills

• Customer service orientation
• Attention to detail
• Time management and multitasking abilities
• Adaptability to changing priorities

Benefits

• Flexible work arrangements
• Competitive compensation package
• Professional development opportunities
• Health and wellness programs
• Employee discounts on Thermo Fisher products

Pay

Compensation is commensurate with experience.

Schedule

The position offers a flexible schedule to accommodate your needs.

Accessibility/Disability Access

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.