Customer Service Representative II
SupportNinja · United States · 5 days ago
RemoteRemoteCustomer Service$16/hrFull-time
Work setup: Remote / work from home. Equipment: bring your own device (BYOD).
About the role
A day in the life of a Customer Service Representative II includes:
- Respond promptly and professionally to customer inquiries via phone, email, or chat
- Provide accurate information about products and services to customers
- Resolve customer issues in a timely and efficient manner
- Follow up with customers to ensure that their issues have been resolved to their satisfaction
- Properly and accurately document customer interactions in the organization’s CRM
- Adhere to company policies and procedures
- Meet or exceed performance targets for related KPIs
- Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
- Collaborate with other departments as needed
- Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
Requirements
- At least 1 year of customer-service experience in community solar products
- Outbound sales experience
Pay
$16 per hour.