Customer Service Representative II

About the role

Overhead Door Corporation comprises three operational divisions—Access Systems Division (Overhead Door, Wayne Dalton, and TODCO, plus our services arms Creative Door and Wayne Dalton Sales & Service), The Genie® Company, and Horton Pedestrian Systems (Horton Automatics, Flex by Horton, Won-Door, plus our services arm Door Services)—all recognized as industry leaders.

Responsibilities

• Supports the service and installation departments by answering telephone and directing calls to the appropriate department.
• Processes incoming and outgoing parts.
• Enters alphabetic, numeric, or symbolic data from source documents into the computer following on-screen formats, and compares data entered with source documents to detect errors.
• Processes purchase orders.
• Takes orders for residential install/service customers.
• Assists in scheduling and dispatching.
• Provides backup support for office staff.

Requirements

• High School Diploma or GED.
• One to three years of related experience or training; or equivalent combination of education and experience.
• Proficiency in mathematical, reasoning, and language skills.
• Proficiency in Microsoft Office, including Word and Excel.