Customer Service Representative II

Responsibilities

• Greet clients and their pets with warmth and professionalism
• Manage incoming calls, emails, and text messages while providing responsive support
• Schedule appointments, respond to billing inquiries, and process payments
• Maintain cleanliness and organization of the reception area
• Provide accurate information regarding hospital services, policies, and procedures
• Cover patient records with confidentiality and attention to detail
• Process wellness plans contracts and schedule recurring payments
• Prepare documents for boarding and surgery
• Schedule surgery/dental procedures
• Room euthanasia appointments and review consent with clients

Qualifications

• Previous experience in a customer service role (veterinary experience ideal)
• Strong interpersonal skills with the ability to make clients feel welcomed and at ease
• Excellent organizational skills and the ability to multitask in a fast-paced environment
• Able to work effectively and communicate clearly within a team
• Proficiency with computers and standard office software
• Compassionate demeanor and a genuine love for animals

Requirements

• Must be at least 18 years of age
• Reliable transportation
• Consistent attendance and punctuality
• Able to meet physical demands, including sitting, standing, and/or walking for extended periods
• Satisfactory background and drug screenings

Benefits

We offer a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• Short- and long-term disability
• Life insurance
• HSA/FSA options
• Paid time off
• Paid holidays
• Pet care discounts