Customer Service Representative II

Job Responsibilities

• Answers incoming calls and manages GP schedule
• Handles incoming Emergency patients
• Works with CSR Staff to ensure quality care and smooth operations
• Adds clients/patients to EzyVet and verifies email and phone numbers
• Adds clients/patients to the correct whiteboard in Smartflow
• Demonstrates and reinforces high level of client service
• Solves client issues and follows up with CSR Manager
• Verifies accuracy of logged cash transactions and ensures proper training on cash management protocols
• Maintains computer systems and resolves technical issues with HelpDesk
• Works with highest level of professionalism and discretion

Requirements

• 3 years Customer Service experience
• Manage time and tasks appropriately
• Positive attitude and high energy
• Excellent communication skills
• Effectively works in a fast-paced environment
• Takes personal accountability for mistakes and errors
• Handles complex problems, listens actively, thinks critically, manages time, and makes decisions aligned with hospital policies
• Able to handle upset clients
• Basic computer skills (Microsoft Office suite)

Qualifications

• Must be able to work from a seated position for extended periods
• Requires constant use of desktop computer and phone/headset
• Occasionally requires walking, standing, or climbing stairs

Skills

• Complex problem solving
• Active listening
• Critical thinking
• Time management
• Decision making

Benefits

• Full Time Employees Eligible for Benefits Including Medical, Vision, Dental Insurance
• 401(k) Plan
• Health Savings Account
• Paid Time Off
• Employee Discounts