Customer Service Representative II

Job Duties

• Places customer orders via telephone, fax, email, electronic methods, or walk-in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and driving process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Expedites backorders.
• May pull inventory and prepare order for shipment to customer.
• Sources products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost-effective shipping method for customer orders.
• May handle customer returns.
• May support specific customer(s).
• Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
• Performs other duties as assigned.
• Responds to customer inquiries regarding products, provides quotes, and handles order entry.

Requirements

Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.

Qualifications

• Excellent communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Strong computer skills.
• Strong negotiation skills.
• Basic product knowledge.
• Reliability, organization, and attention to detail required.

Skills

• Excellent communication skills.
• Time management skills.
• Computer skills.
• Negotiation skills.
• Product knowledge.

Benefits

• Comprehensive medical, dental, and vision plans.
• 401(k) with company match.
• Paid time off including vacation, personal days, holidays, sick days, and paternal leave.
• Employee stock purchase plan.
• Tuition reimbursement.
• Professional development opportunities.
• Wellness programs.

Pay

This position offers a starting hourly rate of $20.00 an hour. Many of our hourly positions have pay progression with set starting rates and you reach the top end of this range within 12 months of hire.

Schedule

Not specified.