Customer Service Representative II

Job Responsibilities

Receive, sort, and distribute incoming and outgoing mail, packages, and routine deliveries to departments throughout the health department in a timely manner.

Process official Release of Information (ROI) requests and maintain secure health records in accordance with confidentiality requirements, including HIPAA.

Accurately issue negative test result notifications to clients or healthcare providers.

Monitor inventory levels throughout the health department and review supply requisitions submitted by staff.

Process orders for medical and office supplies and ensure requested items are available as needed.

Deliver ordered supplies to the appropriate departments or designated storage areas.

Conduct periodic inventory audits to track stock levels, minimize waste, and prevent supply shortages.

Perform additional duties as assigned.

Minimum Qualifications

• High school diploma/GED and two (2) years of experience communicating information in a customer service setting; or one (1) year of experience required at the lower level Customer Svc Rep 1 (GST120) or position equivalent.

Additional Information

• The DPH Commissioner and agency leaders encourage all employees to engage in regular wellness activities and to make lifestyle choices that promote health and well-being.
• The use of physical activity breaks during the workday is authorized to support this philosophy and help employees meet their wellness goals.
• The candidate selected for this position may be subject to pre-employment drug screening and a criminal background check.
• Relocation assistance is not provided.
• In the event of an identified emergency, you may be required, as a term and condition of DPH employment, to assist in meeting the emergency responsibilities of the department.
• DPH is committed to providing access and reasonable accommodation in its services, programs, activities, and employment for individuals with disabilities.

Benefits

• Standard Benefits for Full-Time Salaried Employees: Includes a competitive salary, flexible schedule, training opportunities, health insurance, employee retirement plan (ERS GSEPS), deferred compensation, 13 paid holidays, vacation and sick leave, paid parental leave, dental, vision, long-term care, and life insurance.
• Standard Benefits for Part-Time Employees: Eligible to participate in the Georgia Defined Contribution Plan and receive paid parental leave.