Customer Service Representative II
Genuine Parts Company · Louisville, KY · 2 wk ago
On-siteCustomer ServiceFull-time
Job Duties
- Places customer orders via telephone, fax, email, electronic methods, or walk-in (counter sales).
- Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
- May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
- Builds customer relationships to drive repeat business by relating to the customer and driving process improvements.
- Orders items to ensure appropriate inventory levels are maintained for customers.
- Expedites backorders. May pull inventory and prepare order for shipment to customer.
- Sources products in branch inventory, distribution center inventory or supplier inventory.
- Determines the most cost-effective shipping method for customer orders.
- May handle customer returns.
- May support specific customer(s).
- Affords assistance to less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
- Supports the handling of more challenging inquiries due to experience and training.
Requirements
- Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.
Qualifications
- Excellent communication skills including written, verbal, and listening.
- Ability to multi-task and time management skills required.
- Strong computer skills.
- Strong negotiation skills.
- Basic product knowledge.
- Reliability, organization, and attention to detail required.
Benefits
- Includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.
Pay
Not specified.
Schedule
Not specified.