CUSTOMER SERVICE REPRESENTATIVE II

About the role

Workdays & Hours: MONDAY – FRIDAY, 8:00 AM – 5:00 PM * Subject to Change*

Reporting Location: 8000 North Stadium Dr.

Responsibilities

• Review documentation to ensure customers are qualified to request vital records (birth and death certificates) while maintaining security and confidentiality.
• Maintain and monitor various records and reports on customer assistance including state mandated electronic systems.
• Distribute information to the public on vital records and request statutory requirements.
• Collect and balance daily revenue from the sale of vital records, receipts, or fees.
• Research, analyze, and resolve standard customer problems and inquiries by various forms of communication (phone, email, in person, etc.).
• Review order requests for vital records into the Houston Health Department and State vital records system.
• Accurately process orders and certified record printing to ensure the correct issuance of vital records.

Physical Effort

The position is physically comfortable most of the time with occasional periods of stooping, bending and/or light lifting of materials of up to 10 pounds.

Work Environment

There are occasional minor discomforts from exposure to less-than-optimal temperature and air conditions. The position may involve dealing with modestly unpleasant situations, as with occasional exposure to office chemicals and/or extensive use of a monitor.

Minimum Requirements

Minimum Education Requirements
Requires a high school diploma or a GED.

Minimum Experience Requirements
Two (2) years of Administrative or customer service-related experience are required.
Substitution: An Associate’s degree may be substituted for up to two years of the experience requirement.

License Requirements
None.

Preferences

• Selected candidate must pass the Texas Department of State Health Services required background check.
• Bilingual (English and Spanish).
• Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

Selection / Skills Tests Required

Department may administer skills assessment test.

Safety Impact Position

Yes. If yes, this position is subject to random drug testing and if candidate is promoted into this position, he/she must pass an assigned drug test.