Customer Service Representative II

About the role

This position requires an active USAccess clearance or the ability to obtain one. Cherokee Federal is seeking a Customer Support Specialist to respond to customer inquiries, manage orders and inventory, and ensure accurate billing and property management.

Responsibilities

• Respond to customer inquiries regarding orders, returns, repairs, and accounting information.
• Monitor back-orders and generate work orders.
• Update procurement information and pricing in the supply chain software system.
• Perform personal property and warehouse controlled property duties, ensuring local procedures and policies are followed.
• Complete and file appropriate property transfer requests.
• Ensure an annual inventory of personal controlled property and warehouse controlled property is performed.
• Verify system requirements are met, and proper accounting and reporting procedures are followed.
• Prepare and submit billings, track billings, and provide status reports as needed.
• Provide coverage for the Toll-Free phone line.
• Perform other job-related duties as assigned.

Requirements

• A relevant educational background in customer support or other related field is preferred.
• Familiarity with supply chain software system for procurement and pricing updates.
• Knowledge of personal property and warehouse-controlled property procedures.
• Strong customer service and communication skills.
• Ability to generate and monitor work orders.
• Competency in updating procurement systems.
• Proficiency in performing inventory tasks and property management.
• Skills in proper accounting and reporting procedures.
• Capability to communicate effectively.
• Capacity to clearly identify as a contractor employee when required.

Qualifications

• Must pass pre-employment qualifications of Cherokee Federal.

Skills

• Strong communication skills.
• Ability to generate and monitor work orders.
• Competency in updating procurement systems.
• Proficiency in performing inventory tasks and property management.
• Skills in proper accounting and reporting procedures.

Benefits

Full-time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice.