Customer Service Representative I

About the role

RCB Bank is seeking an individual to play a vital role in delivering exceptional customer service to new and existing RCB bank customers. The ideal candidate will be responsible for accurately opening, maintaining, and servicing deposit accounts; responding to customer inquiries; and educating customers on RCB bank products and services.

Responsibilities

• Serve as a frontline representative for the bank, providing courteous, knowledgeable, and timely assistance to customers in person, by phone, or electronically.
• Listen to customer needs, identify new opportunities for improved financial solutions, and educate customers on RCB bank products, services, and digital banking tools.
• Open and service consumer and business deposit accounts, executing all CIP requirements and adhering to all applicable laws and regulations.
• Work with customers to resolve questions and concerns, escalating to appropriate supervisor or department, as necessary.
• Review account information, identification, documentation, and customer-presented materials to identify inconsistencies, high-risk indicators, or potential fraud; follow established procedures for escalating suspicious behavior, questionable documentation, or unusual activity.
• Ensure compliance with fraud-mitigation practices.

Requirements

• Minimum one (1) year of proven customer service experience
• Basic clerical skills with the ability to manage multiple tasks effectively
• A high school diploma or GED

Qualifications

• General understanding of deposit account structures, bank products, and customer service processes
• Knowledge of new account documentation requirements, CIP and regulatory expectations, and standard account opening procedures
• Ability to identify fraud indicators and follow fraud-prevention and escalation procedures

Skills

• Strong customer service and interpersonal and communication skills

Benefits

RCB Bank offers a wide variety of competitive benefit programs designed to help you achieve the best fit for your family's needs, including:

• Medical Plan
• Prescription Drug Plan
• Teladoc™
• Dental Plan
• Vision Plan
• Flexible Spending Accounts (Healthcare & Dependent Care)
• Life and AD&D Insurance
• Disability Plans
• Life Assistance Plan (EAP)
• Multiple Supplemental Plans
• Sick Leave
• Paid Federal Holidays
• Vacation and PTO
• 401(k)
• ESOP

Pay

Compensation and benefits are competitive and commensurate with experience.

Schedule

The schedule for this position is typically Monday through Friday, with occasional evening and weekend hours required to meet customer needs.