Customer Service Representative I

About the role

RCB Bank is seeking a dynamic individual to join our team as a Customer Service Representative. This role plays a crucial part in delivering exceptional service to both new and existing RCB Bank customers.

Responsibilities

• Serve as a frontline representative for the bank, providing courteous, knowledgeable, and timely assistance to customers in person, by phone, or electronically.
• Listen to customer needs, identify new opportunities for improved financial solutions, and educate customers on RCB Bank products, services, and digital banking tools.
• Open and service consumer and business deposit accounts, executing all CIP requirements and adhering to all applicable laws and regulations.
• Work with customers to resolve questions and concerns, escalating to appropriate supervisor or department, as necessary.
• Review account information, identification, documentation, and customer-presented materials to identify inconsistencies, high-risk indicators, or potential fraud; follow established procedures for escalating suspicious behavior, questionable documentation, or unusual activity.
• Ensure compliance with fraud-mitigation practices.

Requirements

• Minimum one (1) year of proven customer service experience
• Basic clerical skills with the ability to manage multiple tasks effectively
• A high school diploma or GED

Qualifications

• Strong customer service and interpersonal and communication skills
• A general understanding of deposit account structures, bank products, and customer service processes
• Knowledge of new account documentation requirements, CIP and regulatory expectations, and standard account opening procedures
• The ability to identify fraud indicators and follow fraud-prevention and escalation procedures
• A desire to care about the community and be involved

Skills

• Customer service and interpersonal skills
• Understanding of deposit account structures and bank products
• New account documentation knowledge and regulatory expectations
• Fraud detection and prevention skills
• Care for the community

Benefits

RCB Bank offers a comprehensive benefits package including:

• Medical Plan
• Prescription Drug Plan
• Teladoc™
• Dental Plan
• Vision Plan
• Flexible Spending Accounts (Healthcare & Dependent Care)
• Life and AD&D Insurance
• Disability Plans
• Life Assistance Plan (EAP)
• Multiple Supplemental Plans
• Sick Leave
• Paid Federal Holidays
• Vacation and PTO
• 401(k) ESOP

Pay

Compensation details will be provided upon interview.

Schedule

Hours and schedule details will be provided upon interview.

Equal Opportunity Employer

RCB Bank is an Equal Opportunity Employer and offers employment without regard to race, color, religion, age, marital or veterans' status, sex, national origin, physical or mental disability, or any other legally protected class.