Customer Service Representative I

Essential Duties and Responsibilities

• Promptly and courteously answer inbound telephone calls.
• Assess, prioritize and resolve client issues using good listening and comprehension skills.
• Escalate issues to management as appropriate.
• Document and retain all pertinent information.

Qualifications and Requirements

• Minimum 1 year experience in a customer service position, preferably in a call center environment.
• PBM (Pharmacy Benefit Management), Pharmacy Technician or health care industry experience preferred.
• Proficient PC skills in Windows-based applications.
• Excellent verbal and written communications skills.
• Excellent telephone etiquette and strong customer service orientation.
• Highly organized with strong attention to detail.
• Excellent time management skills.
• Ability to work independently and with a team.
• Ability to exercise logical critical thinking in problem solving.
• Ability to be flexible and quickly adapt to the changing needs in the department.
• Flexible with scheduled work hours.
• Bilingual English/Spanish is a plus.

Education

• High School Diploma or equivalent.
• Pharmacy Technician Certification is a plus.

Physical Demands

• Requires sitting, standing, and occasional light lifting.

The Perks of Joining Our Team

• Comprehensive Health Benefits: Medical, Dental, Vision, Short-Term/Long-Term Disability Insurance, Life insurance.
• Time to Recharge: Paid vacation and holiday pay.
• Focus on Your Wellness: Robust Employee Wellness Program.
• Invest in Your Future: 401(k) with a company match.
• Support System: Employee Assistance Program provides confidential support and counseling.
• Employee Referral Program.

Benefits

• Comprehensive Health Benefits: Medical, Dental, Vision, Short-Term/Long-Term Disability Insurance, Life insurance.
• Time to Recharge: Paid vacation and holiday pay.
• Focus on Your Wellness: Robust Employee Wellness Program.
• Invest in Your Future: 401(k) with a company match.
• Support System: Employee Assistance Program provides confidential support and counseling.
• Employee Referral Program.

Pay

$15.50 per hour

Schedule

1:00PM – 10:00PM (Training will be 9:00AM – 6:00PM for the first weeks)

Location

Onsite in Gainesville, GA

Contact Information

For inquiries, please contact our recruitment team at HumanResources@procarerx.com.