Customer Service Representative I

About the role

Under supervision, identifies qualified participants and educates them as to the benefits of selecting MetroPlus as a managed care provider. Achieves predetermined monthly enrollments based on regularly updated goals and objectives. May provide training of and/or supervision to subordinate staff, and maintains positive public relations presence within the community.

Responsibilities

• Implement methods, activities and action plans necessary to achieve daily, weekly and monthly objectives
• Presents clear and accurate information regarding health plan to eligible recipients and community-at-large
• Performs group and individual presentations for purpose of educating and enrolling qualified participants in a variety of arenas including but not limited to income support centers, provider sites, churches, WIC programs and shelters
• Presents MetroPlus Health Plan information to HHC employees at annually designated open enrollment periods
• Performs telemarketing activities as appropriate for purposes of enrollment and follow-up activity
• Maintains accurate documentation related to enrollment and field activities
• Participates in regularly scheduled sales/marketing meetings as required
• Performs other related tasks as directed

Qualifications

• Satisfactory completion of three months of training and orientation administered by MHP personnel; or, High School graduation or evidence of having satisfactorily passed a High School Equivalency Program
• Demonstrated skills in written and or oral communication
• Minimum one year of experience in direct consumer contact, sales and/or social services; or, A satisfactory equivalent combination of education, training and experience
• Knowledge of a second language may be required

Department Preferences

• For placement in Assignment Level II, candidates must possess one (1) year of experience in Assignment Level I or an additional year of related full-time experience
• For placement in Assignment Level III, candidates must possess one (1) year of experience in Assignment Level II or an additional two (2) years of related full-time experience, with at least one (1) of those years in a supervisory capacity