Customer Service Representative I

About the role

At Kirby Risk Electrical Supply, Customer Service Representatives play a vital role in helping customers get the products and solutions they need—on time, every time. You’ll join a team that values accuracy, collaboration, and a commitment to excellence.

Responsibilities

• Deliver outstanding customer service—exceeding expectations and honoring every commitment.
• Partner with outside sales to support customers and strengthen relationships.
• Cookware and Inventory Management.
• Support corporate marketing efforts such as product launches and training events.
• Engage in a variety of responsibilities, with a strong focus on warehouse operations and delivery driving including:
• Counter and Inside Sales
• Warehousing and Inventory Management
• Driving and Deliveries
• Vendor and Customer Communications
• Order Entry and Product Support

Requirements

• College coursework and/or 2+ years of relevant work experience
• Strong written, verbal, and interpersonal communication skills
• Detail-oriented with excellent organizational abilities
• Quick learner who’s eager to grow and apply new knowledge
• Experience in business-to-business sales or electrical distribution preferred

Qualifications

• Valid driver’s license required
• Comfort with multi-line phone systems and warehouse operations
• Experience with inventory management and loading/unloading shipments
• Forklift experience a plus

What to Expect

• Monday–Friday, 7 am–4 pm, with overtime as needed
• Comprehensive benefits package including medical, RX, dental, vision insurance, life insurance, employee assistance programs, tuition reimbursement, on-the-job training, 401(k) with company match, profit sharing, paid time off (PTO)
• Safe workplace is a drug-free workplace