Customer Service Representative I

Key Responsibilities

• Responds to patient/customer inquiries via phone and email in a timely and professional manner.
• Determines the best method for problem resolution of basic issues, meeting patient/customer needs and organizational guidelines.
• Collaborate with other departments for issue resolutions as necessary.
• Accurately gathers and documents patient/customer information and interactions for database recording and scheduling.
• Processes orders, exchanges, and other service requests.
• Maintains professionalism and a positive attitude in all patient/customer interactions.

Requirements

• High School Diploma/GED is required.
• Requires 0-3 years of relevant experience.
• Requires proficiency in Microsoft Office.
• Requires the ability to manage time effectively in a fast-paced environment.

WORK LOCATION
Bloomington East Urgent Care
need to be available to work at Bloomington West Urgent Care, if needed

SCHEDULE
Monday-Friday 7:45am-8:15pm (10/12 hour shifts)
Saturday & Sunday 7:45am-6:15pm
Holiday availability required.

Benefits
401(K) retirement savings with employer match
Tuition reimbursement
Employee Assistance Program – Counseling at no cost to you
Healthy Results – Participation in our team member wellness programs award points that contribute toward a bi-weekly financial incentive in your paycheck!

PAY
Not specified

QUALIFICATIONS
Equal Opportunity Employer