Customer Service Representative I

Overview

Responds to patient/customer inquiries via phone and email in a timely and professional manner. Determines the best method for problem resolution of basic issues, meeting patient/customer needs and organizational guidelines. Collaborates with other departments for issue resolutions as necessary. Accurately gathers and documents patient/customer information and interactions for database recording and scheduling. Processes orders, exchanges, and other service requests. Maintains professionalism and a positive attitude in all patient/customer interactions.

Requirements

• High School Diploma/GED is required.
• Requires 0-3 years of relevant experience.
• Requires proficiency in Microsoft Office.
• The ability to manage time effectively in a fast-paced environment is required.

Qualifications

• High School Diploma/GED is required.
• 0-3 years of relevant experience is required.
• Proficiency in Microsoft Office is required.
• The ability to manage time effectively in a fast-paced environment is required.

Skills

• Timely and professional communication skills.
• Problem-solving abilities for basic issues.
• Collaboration with other departments.
• Able to accurately gather and document patient/customer information.
• Able to process orders, exchanges, and other service requests.
• Professionalism and positive attitude in all interactions.

Benefits

• We are an equal opportunity employer.
• IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law.
• We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
• Please contact us to request accommodation.

Pay

N/A

Schedule

N/A