Customer Service Representative I - Associate

About the role

Graco manufactures and markets premium equipment to move, measure, control, dispense and spray a wide variety of fluid and powder materials. This role involves processing customer orders, inquiries, and transactions accurately and efficiently, communicating order status, and providing reliable delivery dates.

Responsibilities

• Process customer orders, inquiries, and transactions accurately and efficiently
• Communicate order status and provide reliable delivery (promise) dates
• Proactively follow up to ensure commitments are met—or customers are informed early of any changes
• Partner with internal teams to resolve issues and improve processes
• Contribute to continuous improvement initiatives that enhance the customer experience
• Take on additional responsibilities as needed to support the team

Requirements

• High school diploma or equivalent
• 1+ year of customer service experience
• Strong communication and interpersonal skills
• Solid computer proficiency and keyboarding skills
• Detail-oriented with a commitment to accuracy and follow-through

Qualifications

• Legally authorized to work in the United States

Skills

• Customer service skills
• Communication skills
• Computer proficiency
• Attention to detail

Benefits

• Medical insurance
• Dental insurance
• Stock purchase plan
• 401(k)
• Tuition reimbursement

Pay

The base pay range for this position is $18.46 - $32.26 per hour, exclusive of fringe benefits or other compensation. Final base hourly rate will be determined based on factors such as geographic location, skills, competencies, education, and/or experience.

Schedule

Details on the schedule will be provided during the interview process.