Customer Service Representative (Hybrid)

Position Summary

As a Customer Service Representative, you will be working the front line and charged with the mission of effectively, accurately, and courteously answering telephone inquiries from our customers. This is a key position, handling a high volume of incoming calls. This position involves research and resolving customer inquiries via telephone. The level and compensation will be commiserate with your experience.

All new team members will be scheduled 9:30-6:00, Monday – Friday. After 90 days hybrid schedules (3 days in the office/2 days work from home) may be available.

Principal Duties And Responsibilities

• Answer customer calls
• Display empathy and understanding of customer needs and wants
• Research customer issues
• Resolve customer inquiries accurately
• Maintain service level standards (quantitative and qualitative measures)
• Other duties as assigned

Minimum Job Requirements

• A high school diploma or equivalent required
• Previous customer service experience required
• Previous Insurance experience a plus
• Previous Call Center experience a plus
• This is an in office role

Required Job Skills

• Prior experience in a role utilizing verbal, written communication, and professional telephone skills
• Experience that reflects ability to represent the company in a professional manner
• Proven track record of multi-tasking ability
• Examples of organization skills and ability to prioritize work
• Candidate Profile: Highly motivated and natural self-starter, independent thinker, great planner, and team player
• Structured in thinking process and strong problem-solving skills, the ability to break down complex problems and find solutions
• Ability to cope with uncertainty, learn fast, motivated by new and complex challenges
• Manage information in a visually appealing and easy to understand method
• Drive results across a team of dynamic communicators and professionals
• Ability to quickly absorb complex issues, ensure alignment across cross-functional teams
• Possesses a continuous improvement mindset

Kemper's Commitment

• Kemper is proud to be an equal opportunity employer
• We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination