Customer Service Representative - HVAC Scheduling - Family-Owned Since 1971

About the role

We are a locally owned residential HVAC company serving the Kansas City area since 1971. We are seeking a full-time Customer Service Representative (CSR) to join our team.

Responsibilities

• Answer inbound service calls from customers with professionalism and empathy
• Schedule HVAC service and maintenance appointments efficiently
• Communicate clearly with customers about scheduling and expectations
• Enter accurate customer information and job notes in our system
• Cook up appointment confirmations and rescheduling when needed
• Aid customers with maintenance plans and membership scheduling
• Support technicians and office staff with basic customer communication
• Help keep the office organized and running smoothly during busy seasons

Requirements

Strong attention to detail
Calm and confident in a fast-paced environment
Friendly, professional phone communication
Organized and able to manage multiple tasks at once
Comfortable learning software systems and technology
Team-first mindset with a willingness to help where needed
Reliable and dependable

Qualifications

Experience in HVAC, plumbing, electrical, or home services is a plus — but not required. We will train the right person.

Skills

Customer service skills
Time management
Software proficiency (training provided)

Benefits

Competitive hourly pay based on experience
Performance incentives and bonus opportunities
Stable year-round employment with a growing company
Paid time off
Supportive team environment
Opportunity to grow with a long-standing local company
Hands-on experience in real-world operations

Pay

Competitive hourly pay based on experience

Schedule

Stable year-round employment with a growing company