Customer Service Representative - Hueneme Port Team

Responsibilities

• Manage PIO/Parts inventory control and variance reconciliation
• Monitor and reconcile VELES and AMOS inventory transactions
• Investigate inventory discrepancies, shortages, and open PIO issues
• Track and reconcile PIO by VIN, repair orders, and claims processing
• Verify shipment receipts against packing slips and system records
• Perform and support physical inventories and cycle counts
• Maintain open units, decommitted units, and Delivery Zone (DZ) inventory
• Ensure uninstalled parts are properly returned and documented
• Prepare reports, pull lists, and inventory reconciliation documentation
• Cook up and coordinate with VPC, warehouse, and OEM representatives to resolve operational issues
• Support daily warehouse and parts distribution operations
• Provide customer support and respond to operational inquiries
• Aid in data analysis, reporting, and process improvement initiatives

Requirements

• All benefits pursuant to Company policy
• Excellent written and communication skills
• Strong interpersonal skills
• Ability to work with all levels of management
• Ability to deal effectively with a diversity of individuals at all organizational levels
• Strong organizational, problem-solving, and analytical skills
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Good judgment with the ability to make timely and sound decisions
• Commitment to excellence and high standards
• Must be able to speak, read, write, and understand in English

Qualifications

• H.S Diploma/G.E.D
• Associates Degree Preferred
• 1 - 2 years of direct experience in inventory control, logistics, or warehouse operations
• Valid CA Driver's License Required