Customer Service Representative - Houston, TX

Responsibilities

• Provide prompt and efficient service and support to Bureau Veritas, private label programs, corporate national accounts, and high profile key accounts.
• Manage escalations of complex problems from customers, Account / Sales representatives and identifies, evaluates, reports technical and / or operational problems.
• Manages special projects that relate to sales support, communicates project status and results to Sales / Lab management.
• Contributes to a positive team environment, proactively aids teammates with difficult contacts, demonstrates effective communication and cooperation with other supervisor, and members of other departments in managing department wide issues and work load.
• Contribute to a collaborative management process through regular meetings.
• Assisting warehouse staff during non-peak times throughout the year based on supervisors discretion.

Requirements

• Two-year degree or equivalent work related experience.
• Three years experience in a fast paced, customer service environment required.

Qualifications

• Detail-oriented, articulate, and a passion for customer service and desire to help.
• Strong problem solving skills, written, verbal, and electronic communication skills, and excellent presentation and listening skills.
• A self starter who can work independently, and be proactive, personable, and able to respond positively to the challenges of a dynamic work environment.
• The ability to quickly understand and size up opportunities and/or problems and respond with creative, innovative ideas and solutions is necessary.

Benefits

• Hospitality and Wellness Benefits.
• Hourly Rate: $15.00 - $17.00 per hour.
• Annual Incentive Bonus Plan.
• Medical, Dental, and Vision coverage.
• Company-matched Retirement plan.
• Generous Paid Time Off and Company Holidays.
• Life Insurance and AD&D coverage.
• Short-Term Disability (STD) and Long-Term Disability (LTD).
• Optional life and pet insurance.
• Tuition Assistance and/or Professional Development.
• Employee Discounts.