Customer Service Representative (Houston, Texas, United States, 77092)

About the role

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.

Responsibilities

• Provide exceptional customer service through phone, email, and in-person interactions.
• Build and nurture strong customer relationships.
• Aid customers in selecting the appropriate products for their needs.
• Retrieve and bring product samples to customers in the showroom.
• Accurately maintain customer contact information and transaction records.
• Follow up with customers on quotes, inquiries, and sales opportunities.
• Process sales transactions, payments, and generate sales orders.
• Create shipping orders and packing lists.
• Answer inbound sales calls and proactively make outbound calls.
• Maintain and create marketing materials.
• Collaborate with the Sales Representative.
• Stay informed about company products and services.
• Perform additional duties as required.

Requirements

• A High School Diploma or GED equivalency required.
• 1 or more years of customer service experience.
• Focus on customer account management is preferred.
• Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization.
• Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards.
• Ability to demonstrate strong organizational and problem-solving skills.
• Goal-oriented with a focus on delivering excellent customer service.
• Ability to demonstrate strong interpersonal relationship-building skills.
• Proficient with PCs and navigating a multi-window environment.
• Intermediate skills in MS Outlook, Word, and Excel.
• Must be detail-oriented with the ability to multitask, manage priorities, and manage time effectively.

Qualifications

• High School Diploma or GED equivalency required.
• 1 or more years of customer service experience.
• Focus on customer account management is preferred.
• Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization.
• Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards.
• Ability to demonstrate strong organizational and problem-solving skills.
• Goal-oriented with a focus on delivering excellent customer service.
• Ability to demonstrate strong interpersonal relationship-building skills.
• Proficient with PCs and navigating a multi-window environment.
• Intermediate skills in MS Outlook, Word, and Excel.
• Must be detail-oriented with the ability to multitask, manage priorities, and manage time effectively.

Skills

• Excellent oral and written communication skills.
• Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards.
• Ability to demonstrate strong organizational and problem-solving skills.
• Goal-oriented with a focus on delivering excellent customer service.
• Ability to demonstrate strong interpersonal relationship-building skills.
• Proficient with PCs and navigating a multi-window environment.
• Intermediate skills in MS Outlook, Word, and Excel.

Benefits

• Competitive salary.
• A comprehensive benefits package.
• Career opportunities.
• An environment of creativity and growth.
• Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.

Pay

• Competitive salary.

Schedule

• Flexible schedule to accommodate customer needs.

Benefits

• Company Match on 401k.
• Employee Purchase Discount.
• Tuition Reimbursement.

Company Information

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.