Customer Service Representative (HOU)

Duties and Responsibilities

• Manage and build relationships with existing customers, build relationships with customer personnel and learn their processes and operating systems.
• Screens and onboard new subcontractors, as well as manage and build relationships with existing subcontractor base.
• Ensure subcontractor compliance with schedules and company processes, evaluate performance and provide feedback, and escalate issues to management, as appropriate.
• Aid in sales presentations and prepare marketing materials and flyers.
• Organize workflow to meet customer deadlines.
• Cook up and schedule job installations.
• Process customer orders in a courteous, efficient, and timely manner.
• Communicate effectively with the General Manager and the Sales Team informing and updating them regularly to guarantee that sales and customer objectives are met.
• Manage the fulfillment process from submission to invoice.
• Handle telephone calls professionally, efficiently and with good communication skills.
• Process sales orders, invoices, and installer invoices for accuracy as well as in a timely manner.
• Effectively present and discuss the products and services of the company with current and prospective customers in a way that conveys an image of quality, integrity, and superior understanding of customer needs.
• Attend to customer questions, complaints, and concerns immediately, and facilitate satisfactory resolution.
• Understand and appropriately use the company pricing system and policies.
• Support Customer Sales through service, education, and effective problem solving. Involve appropriate team members as needed.
• Regularly uses and applies independent judgement and decision making within the scope of the respective job function.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent GED
• Five years working in a same or similar capacity; or
• An equivalent combination of education and experience
• Must pass a criminal background check and drug/alcohol screen (post employment offer)

Benefits

• Competitive base pay between $40k-$43k/year!
• Eligible for medical, dental, and vision insurance after 60 days!
• Eligible for 401(k) with company match after 1 year!
• Eligible for vacation and holiday pay during first year!
• And more!