Customer Service Representative - Hicksville Metal

Responsibilities

• Oversee the complete lifecycle of customer orders.
• Accurately enter, update and maintain order information.
• Develop and maintain relationships to support long-term customer satisfaction.
• Represent customer needs and effectively communicate across internal teams.
• Actively resolve customer issues with a sense of urgency.
• Collaborate with various internal departments.
• Cook up and track movement of materials to ensure timely and accurate deliveries.
• Work closely with external suppliers to ensure consistency of materials and services.
• Identify and resolve billing issues or discrepancies.
• Provide prompt, knowledgeable responses to customer inquiries via phone or email.
• Ability to work within ERP and Logistics systems.
• Attention to detail.
• Maintain math and conversion skills – perform order-related calculations.
• Effective written and verbal communication skills.
• Ability to prioritize, multitask, and manage deadlines in a fast-paced environment.
• Experience supporting customers in a manufacturing, distribution, or construction-related environment.

Qualifications

• Competitive Pay
• Benefits: Medical / Dental / Vision / Life Insurance
• 401(k) with discretionary employer match
• Paid vacation and Holidays
• Yearly reviews with opportunities to advance your career based on performance