Customer Service Representative - Healthcare

About The Company Maximus is a leading provider of government-sponsored health and human services programs dedicated to improving the quality of life for individuals and communities. With a strong commitment to service excellence, innovation, and integrity, Maximus partners with federal, state, and local agencies to deliver impactful solutions that enhance healthcare access, promote wellness, and ensure compliance with regulatory standards. The company values diversity, inclusion, and professional growth, fostering a collaborative environment where employees can make meaningful contributions while advancing their careers. About The Role We are seeking compassionate and dedicated Customer Service Representatives (CSRs) to join our team in Lawrence, KS. This full-time, on-site position plays a vital role in assisting individuals navigating complex healthcare programs, ensuring they understand and access their benefits effectively. As a CSR, you will serve as a trusted resource, providing support through various communication channels such as phone, email, and web chat. The role offers an excellent opportunity to make a positive impact on vulnerable populations while developing valuable skills in healthcare customer service. Training is comprehensive and paid, designed to prepare you for success in this rewarding position. Evening and night shifts are highly preferred, with additional shift differentials, and the work environment is dynamic, collaborative, and supportive. Qualifications High School diploma or equivalentMinimum of 6 months of customer service experienceAbility to speak and read English clearly, professionally, and fluentlyExcellent interpersonal and communication skillsStrong organizational skills with the ability to manage multiple tasks simultaneouslyAbility to work effectively within established turnaround timesWillingness to participate and certify in internal training programsMust be able to work on-site at our Lawrence, KS locationAvailability to work overtime and scheduled holidays as requiredAbility to utilize standard technology such as telephones, email, and web browsersCommitment to maintaining confidentiality and adhering to privacy regulations, including HIPAA Responsibilities Provide courteous and professional customer service for basic and routine inquiries via multiple channels, including telephone, email, and web chatUtilize computerized systems for tracking, information gathering, and troubleshootingRespond to customer inquiries by referring to published materials or escalating to senior staff when necessaryAssist callers with filling out online applications and submitting them electronically for processingMaintain accurate call logs and document interactions appropriatelyFollow established policies and procedures, including completing timesheets and complying with privacy and HIPAA rulesProvide feedback on call trends, processes, and training needs to improve service qualityStay updated on client regulations, policies, and program requirementsReport technical or procedural issues through the online system for prompt resolutionRefer complex or unresolved issues to the CSR Lead or appropriate personnel Benefits Competitive hourly pay of $15.00/hr plus a 10% shift differential for evening and night shiftsPotential bonus opportunities up to $3,280 for eligible new hires based on performance and tenureCompany-paid comprehensive medical insurance coverageFlexible schedules supporting work/life balanceTuition reimbursement to support ongoing education and professional development401(k) retirement plan with company matching contributionsPaid Time Off (PTO), sick leave, and 11 paid holidays annuallyEmployee Assistance Program (EAP), wellness resources, and employee discount programsOpportunities for career advancement and professional growth within the organizationMeaningful work that directly impacts individuals' access to healthcare without sales or collections responsibilities Equal Opportunity Maximus is an equal opportunity employer. We evaluate all qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, or other legally protected characteristics. We are committed to fostering an inclusive environment where everyone has the opportunity to succeed and contribute to our mission of serving communities.