DirectJobHub
Jobs · Customer Service · Arkansas

Customer Service Representative - Harrison Clinic

Ozark Guidance · Harrison, AR · 3 wk ago
Customer ServiceFull-time

About the role

The Customer Service Representative will schedule appointments on behalf of therapists, run reports, take co-pays and provide information directly to current and potential clients of Arisa Health. The ideal candidate will have one year of experience scheduling appointments within a medical office.

Responsibilities

  • Schedule appointments on behalf of therapists and proactively work to fill open spots on therapists' calendars when cancellations arise
  • Check clients in and out in a timely manner
  • Complete pre-appointment checks for clients
  • Prepare and maintain client records, maintain accuracy of fee agreements, update eligibility, assess that needed pre-certifications and authorizations are in place
  • Provide timely notification of appropriate staff as needed for entry of authorizations
  • Answer phones, take accurate messages and route calls as appropriate
  • Collect payments in accordance with Arisa Health payment policy and enter payments into the Electronic Health Record
  • Reconcile reports within the Electronic Health Record and work with staff on problems related to weekly reports and billing issues

Requirements

  • High school diploma or equivalent required
  • Ability to multitask
  • Good organizational skills
  • Excellent written and verbal communication skills
  • Excellent attention to detail
  • Ability to work independently, establish priorities and organize workload
  • Problem-solving mindset
  • Excellent telephone skills
  • Willingness and ability to alter duties to support the needs of the business

Qualifications

  • One year of experience in a medical office is preferred

Skills

  • Excellent written and verbal communication skills
  • Excellent attention to detail
  • Ability to work independently, establish priorities and organize workload
  • Problem-solving mindset
  • Excellent telephone skills
  • Willingness and ability to alter duties to support the needs of the business

Benefits

What We Offer Our Team Members
A company dedicated to transforming communities one life at a time.
A great benefits package that includes (but is not limited to) Medical/Dental/Vision, 401(k)/Roth plan with matching, and Healthcare Savings Accounts.
Paid Time Off and Holidays throughout the year to recharge.
Company sponsored Whole Health programs designed to recharge our teams.

Pay

This position is classified as full-time, non-exempt (hourly).

Schedule

Work Hours: Full time, Monday - Thursday; 8:00 a.m. - 6:30 p.m.

Similar jobs