Customer Service Representative - German

About the role

This permanent role is for our new North American contact center based in Tempe, AZ. Successful candidates will be supplied with equipment for hybrid working. Training will be held in person in our brand-new building in The Beam on Farmer in Tempe.

Responsibilities

• Respond to LEGO fans from all corners of the world during our peak season.
• Engage with consumers via phone and email.
• Handle a range of topics from order status and account issues to digital experiences and product quality queries.
• Build strong and lasting relationships with consumers in a fun and engaging manner.
• Assess and solve brick-based problems using our various tools and programs, requiring solid IT skills to support consumer requests.
• Adapt to a variety of shifts to ensure we provide an exceptional service.

Requirements

• Fluency in English and German, both spoken and written.
• Solid IT skills to support consumer requests.
• Ability to adapt to a variety of shifts.

Qualifications

• Energy and compassion.
• Positive attitude and ability to work in a fast-paced environment.
• Strong problem-solving and customer service skills.

Skills

• Customer service skills.
• IT skills to support consumer requests.
• Ability to communicate effectively in both English and German.

Benefits

• Starting salary of $46,450 per annum plus fantastic benefits including a performance based/discretionary bonus.
• Full in-person training with an up to 4-week induction followed by on-the job support.
• ‘Best of Both’ – our hybrid-work approach that gives our Customer Service Representatives the flexibility to work from home two days per week and from the office for a minimum of three each week, after training.

Pay

The starting salary is $46,450 per annum plus a performance based/discretionary bonus.

Schedule

• Full-time employees work 5 days a week, with a maximum of four weekend days scheduled in a four-week period, based on volume.
• The 4-week training program runs from 9:00 AM to 5:00 PM MST Monday through Friday.

Benefits

• Family Care Leave.
• Insurances (life and disability).
• Wellbeing (access to the Headspace App and other initiatives).
• Coleman Discount.
• Bonus scheme.

Workplace

You'll find this at the top of this advert and when you join the team, we'll confirm this with you. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

Equal Opportunity

We are committed to equal employment opportunity and seek to encourage applicants from all backgrounds (sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, religion and Veteran status) to apply for roles in our team.

Contact Information

To apply, please contact the HR Service Desk at 1.860-763-7777, option #3.