Customer Service Representative, General Calls

Essential Functions & Responsibilities

• Ensure phone coverage for set business hours. Communicate with customers to answer their inquiries and solve all issues that may arise.
• Process incoming inquiries in Customer Care.
• Process RMA’s/CCF’s.
• Process information in appropriate computer programs as required. This includes but is not limited to CRC Dash (and related programs), JD Edwards, and Microsoft Office programs.
• Work with other departments as needed to ensure that we meet our customer needs.
• Operate within and help to improve work procedures for Customer Service using lean manufacturing principles.
• Strive to develop and maintain a high standard of product knowledge, sharing that knowledge with Sales Reps, Customers, Team members and other Employees.
• Conform with the organizations ISO 9001 & 14001 requirements.
• Other duties or projects as assigned.

Qualifications

• High school diploma or general education degree (GED) with some college or technical training in mechanics or electronics; two to five years experience in a customer service related position, preferably in a manufacturing environment; or equivalent combination of education and experience.
• Proficiency in word processing, spreadsheets, email, and order processing software.
• Possess a working knowledge of inventory, manufacturing and database software.
• Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals in English.
• Write routine reports and correspondence in English.
• Speak effectively before groups of customers or employees of organization.
• Quality Commitment: Assist the organization with establishing practices that align with ISO requirements.

The ASSA ABLOY Group is the global leader in access solutions. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

We are committed to creating a diverse and inclusive workplace, welcoming new people on board with different perspectives and experiences.

Nearest Major Market: Phoenix, AZ, US, 85044