Customer Service Representative- Funplex

Full Salary Ranges: $16.50 - $23.93 hourly
Anticipated Hiring Ranges: $16.50 - $19.97 hourly

The City of Greeley, in compliance with Colorado state law, includes a salary range for all positions posted to improve wage transparency. The full salary range reflects potential earnings over time, while the anticipated hiring range is where offers are typically made. The actual offer will be based on your relevant experience, education, certifications, and other factors.

Benefits

This position is benefits eligible. The City of Greeley offers a robust benefits package including:

• Health and wellness benefits
• Retirement savings
• Discounted access to Greeley facilities

About the Role

Customer Service Representatives are an integral part of the Recreation Division with the City of Greeley. They provide quality customer service to patrons of Greeley Recreation facilities, oversee entry desk operations, and assist with the supervision, training, and scheduling of part-time/seasonal employees. They also provide information about facilities, programs, services, memberships, and events, process registrations, sell memberships, and schedule facility/park shelter rentals.

Requirements

• High School diploma or equivalent
• General knowledge of procedures, practices, or operations
• Entry-level knowledge of complex software

Skills

• Ability to follow detailed instructions
• Knowledge of Colorado municipal business and organizational structures
• Collaboration skills, including working with diverse teams to reach common goals
• Computer skills, including Microsoft Office (Word, Excel, PowerPoint, Outlook) and ability to learn new software
• Interpersonal skills, including facilitating interaction, communication, and teamwork
• Oral, written, and listening communication skills
• Organizational skills, including goal-setting, deadline management, and decision-making
• Ability to work under pressure, manage multiple tasks, and adapt to changing priorities
• Ability to prioritize work, meet deadlines, and complete projects independently or collaboratively
• Strong work ethic, problem-solving attitude, and enthusiasm for the role
• Ability to self-start and take initiative
• Ability to establish partnerships with internal and external groups
• Effective communication with individuals from diverse backgrounds, cultures, and ages
• Ability to navigate a complex political environment

Responsibilities

Customer Service

• Greet patrons promptly and inquire about their activities to ensure safety
• Handle a high volume of telephone calls and transfers
• Provide courteous service for program registrations, facility bookings, park shelter reservations, and daily facility use
• Conduct facility tours and provide information about recreational facilities
• Develop relationships with participants, community members, and organizations

Personnel Management

• Assist in training and scheduling part-time/seasonal employees
• Support part-time/seasonal staff and resolve facility issues
• Communicate staff performance to direct supervisors
• Participate in operations staff meetings to maintain facility consistency

Technology and Risk Management

• Use recreation management software (RecTrac) for membership sales, program registration, facility rentals, and point-of-sale services
• Assist in updating marketing materials, websites, and social media with accurate information
• Follow and enforce risk management and emergency response trainings

Memberships and Operations

• Process and promote membership sales across all recreation facilities
• Assist in member appreciation events and promotions
• Help patrons register for activities, programs, and events
• Maintain and update family and organization accounts
• Conduct inventory, reconcile shortages/overages, and report to supervisors
• Reserve park shelters and collect rental fees

Fiscal Management and Assessment

• Monitor supply ordering for front desks, pro shops, and concessions
• Assist with surveys and focus groups to gauge member/guest satisfaction and gather feedback

Communication

• Coordinate facility reservations, inquiries, staffing, and supply orders
• Manage petty cash exchanges

Problem Solving and Decision-Making

Work within established routines and standing instructions, with some latitude to adapt procedures based on situations.

Work Environment and Physical Requirements

• Exposure to indoor/outdoor work areas, including classrooms, offices, and recreational spaces
• Potential exposure to heavy object movement, noisy environments, extreme temperatures, bodily fluids, and hostile individuals
• Moderate to considerable physical effort, including working from ladders in awkward positions
• Frequent use of light to medium-weight objects (25-50 lbs) and tools
• Set up for special events and meetings