Customer Service Representative (Full Time) - Plano

About the role

Responsible for providing excellent customer service and maintaining strong professional relationships in the Bank’s Customer Service Center. Professionally, courteously, and promptly resolves customer questions and/or problems.

Responsibilities

• Takes customer calls.
• Provides excellent customer service.
• Answers questions and solves problems for customers by listening, collecting data, and securing answers.
• Affords assistance with Checking, Savings, Time Deposits, IRAs, Loans, Safe Deposit Boxes, Internet Banking, Debit Cards, and Credit Cards.
• Handles complaints in a professional manner.
• Presents and explains Bank products and services to customers and assists in meeting their financial needs including the following: opening, closing, and maintaining checking, savings, time deposit, and individual retirement accounts as well as working with safe deposit boxes, savings bonds, credit cards and consumer loans.
• Consistently strives to meet the Customer Service Center’s call quality goals.
• Maintains and projects the Bank's professional reputation, while adhering to the Bank policies.
• Assumes responsibility for related duties as required or assigned.
• Assists other departments, as necessary.
• Keeps work area clean, secure, and well maintained.
• Maintains the privacy of customer information.

Qualifications

• Associate Degree/Two years of related experience and /or training; or the equivalent combination of education and work-related experience.
• Preferred knowledge of the Bank products, services, and policies/procedures.
• 1 year Customer Service experience.