Customer Service Representative (full-time), Lexington

JOB SUMMARY

Professionally and effectively assists customers and potential customers with a variety of banking transactions, inquiries, and other banking services from both the Teller counter and desk side.

EDUCATION/EXPERIENCE REQUIRED

• High School diploma or GED
• Minimum of one year of previous customer service experience in a retail environment or equivalent sales experience preferred
• Teller experience preferred

QUALIFICATIONS/SKILLS REQUIRED

• Excellent verbal and written communication skills
• Strong organization, time management, follow-up and selling skills
• Proficient in Word and Excel
• Ability to lead others in sales and service
• Knowledge of banking products and services preferred

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Performs Teller duties:
  • Receives deposits for all deposit accounts, verifies cash and endorsements, and issues receipts
  • Cashes checks and pays out cash upon verification of signature and customer balances within limits set forth
  • Puts holds on accounts for uncollected funds, and pays withdrawals after verifying balance and signatures
  • Gathers conductor information when necessary under Bank Secrecy Act guidelines
• Functions as a sales leader within the banking center, selling bank services to existing and potential customers, referring customers and potential customers to Central Investment Center, Trust Department/Wealth Management, Central Insurance Services, and Central Mortgage Center as appropriate, and promoting and encouraging teller referrals and sales.
• Works closely with management to identify potential sales opportunities and assists with business development activities.
• Develops and maintains relationships with Central Bank business partners (Commercial Lending, Mortgage Lending, Wealth Management, CIC, and CIS) to maximize sales opportunities and achieve integration income goals.
• Opens and closes personal and non-personal accounts depending on level of training acquired, providing accurate documentation to the appropriate departments.
• (Must adhere to training curriculum to become fully functional in this role within the first 90 days after initial training period)
• Establishes, retains and deepens relationships with current and potential bank customers to achieve sales goals and provide exceptional customer service.
• Provides broad base of financial and credit services with the goal of acquiring all of the existing or potential customer’s business.
• Uses profiling analysis tool to identify cross-sale opportunities and makes outbound telephone calls in order to satisfy customer needs.
• Answers incoming telephone calls, greets customers, maintains records, compiles and prepares administrative reports, orders banking center supplies, and distributes all mail within banking center.
• Orders all checks, deposit slips, and endorsement stamps, and issues counter checks and deposit slips.
• Performs quarterly audits on tellers, official check logs, the collateral vault and other various documented items to maintain internal controls within the banking center detailed in the Banking Center Self-Audit Guide.
• Assists in the process of consumer lending by taking and entering consumer loan applications.
• Receives mortgage, installment loan, credit card, PEL, or any other payments, after checking the amount and due date.
• Generates account maintenance (title changes, address changes, stop payments, etc.) of any Central Bank account as requested by customers.
• Rents and releases safe deposit storage boxes, maintains vault entry log, audits lease agreements and entry cards, and insures customers are billed annually.
• Sells gift cards to customers and maintains records of supplies and sales for balancing purposes.
• Opens and closes banking center in a safe and secure manner.
• Ensures courier bag is prepared for daily run.
• Performs as a back-up CVT as required, may also perform full CVT duties depending on branch cash demands and technology utilized at the banking center (for example, cash recyclers).
• May train new Tellers/CSRs; mentors new staff members.
• Assists with ATM balancing.

BENEFITS

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Holidays
• Employee Stock Ownership Plan
• 401k Plan
• Flexible Benefit Plan
• Voluntary Life Insurance
• AD&D Insurance
• Discounted Banking Services
• EAP (Free counseling sessions)
• Discounted AAA Membership
• Fitness Discounts
• Vacation Purchase Plan
• Interest-Free Computer Loan
• Interest-Free Fitness Equipment Loan
• Service Awards
• Attendance Awards
• Funeral Leave
• Subsidized Parking (Downtown)
• Sick Leave