Customer Service Representative - Full-Time

About the role

As the face of our customer, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our domestic and international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.

Responsibilities

• Interact with domestic and international customers in lobbies and at gates
• Assist customers with ticketing and baggage
• Greet customers as they start and end their journey
• Provide friendly, professional, confident, and insightful service
• Help resolve customer travel issues
• Communicate with other departments and flight crews
• Perform safety checks and complete job functions including Ticket Counters, Gates, Baggage, and operating passenger loading bridges

Requirements

• At least 18 years old
• High school diploma, GED, or equivalent
• Comfortable with computers, mobile devices, and new technologies
• Able to stand, walk, and handle baggage for an eight-hour shift
• Able to read, write and speak English fluently
• Must be eligible to acquire and maintain credentials vital for the position
• Must pass a background check
• Must pass a pre-placement drug screen
• Position-specific clearances include but are not limited to FAA, TSA, Port Authority, U.S. Customs and U.S. Postal Service clearances
• Available during day and night shifts, weekends, and holidays; mandatory overtime may be required based on operational need
• Able to lift up to 70 lbs
• Ability to obtain required training certifications
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview and assessment required to meet job qualifications
• Reliable, punctual attendance is a crucial function of the position
• Ability to meet uniform and appearance standards
• Must be willing and able to work 100% on-site

Pay

The starting rate for this role is $21.25. This is also a bonus eligible position (i.e. profit sharing).

Benefits

• Medical, dental, vision, life, accident & disability insurance
• Employee assistance program
• Commuter benefits
• Paid holidays and paid time off
• 401(k) and pension
• Flight privileges (subject to the respective collective bargaining agreement)