Customer Service Representative - Full Time

About the role

The Customer Service Representative plays a vital role in creating a positive first impression by providing exceptional service to patients, families, and visitors.

Responsibilities

• Badge all entrants and create online profiles for faster badge issuance.
• Assist with directions, parking, wheelchair transportation, and escorting when needed.
• Ensure patient confidentiality and adhere to HIPAA policies.
• Demonstrate professionalism, compassion, and adherence to the CICARE and ACT frameworks in all interactions.
• Act as a point of contact for information and support, listen carefully to requests, and proactively address needs.
• Collaborate with security for restricted visitors.
• Maintain a clean, professional appearance.
• Support safety protocols.
• Work flexible shifts, including evenings and weekends.

Requirements

• Proficiency in English (multilingual preferred).
• Strong communication skills.
• Ability to multitask.
• Professional demeanor.

Qualifications

• High school diploma or equivalent.
• Prior customer service experience is helpful.

Skills

• Effective communication.
• Independence and teamwork.
• Understanding of patient needs.