Customer Service Representative - FULL TIME

About the role

As a Customer Service Representative (Biometrics Fingerprinting Technician), you will be responsible for supporting the mission of a government program located in your state. This position works as part of a dynamic team of professionals assisting the United States Citizenship and Immigration (USCIS) Application Support Center (ASC) operations. This is a regular Full-Time position with the employee reporting onsite Monday through Friday from 7:30 AM to 4:30 PM.

Responsibilities

• Complete biometrics registration (fingerprints, photographs, signatures) for applicants seeking legal immigration to the United States.
• Verify all who enter the ASC are approved applicants and visitors while ensuring they adhere to all facility processes and procedures to maintain operational efficiency.
• Provide front-line customer service as representatives of HeiTech Services, our partner Amentum and on behalf of the United States Government.
• Work with the public, display a cheerful and inviting demeanor, manage applicants with sensitivity and courtesy, and ensure the applicant is treated with respect as a customer of the USCIS ASC.

Requirements

• Must be able to obtain and maintain a government-issued suitability clearance.
• Must be able to speak and write in English.
• Ability to stand upright on one’s feet for scheduled shift duration, excluding meals and break.
• Ability to hold and grasp applicants’ hands to obtain quality fingerprints.
• Ability to work in a high-paced environment with the public.
• Ability to type and use basic computer skills.
• Successful completion of the biometrics training and certification within 60 days.

Qualifications

• High School Diploma or equivalent.
• Demonstrated experience in customer service.

Skills

• Ability to speak a foreign language (desired).
• Must be a US Citizen and able to obtain a government clearance.

Schedule

Monday through Friday, 7:30 AM to 4:30 PM (onsite).