Customer Service Representative - Full Time

About the role

Generation Tux is an online company focused on modern formalwear for life’s most important events. We provide high-quality tuxedos and suits through a simple, technology-driven rental and purchase experience designed to make formalwear easy and accessible. Our team is dedicated to delivering exceptional service, innovative solutions, and a seamless customer experience from start to finish.

Responsibilities

- Support customers by phone and email, answering questions, resolving issues, and ensuring each customer receives timely and thoughtful assistance. - Collaborate with a team to deliver high-quality service. - Communicate clearly and empathetically with customers.

Requirements

- Skilled customer service representative with the ability to answer customers by phone, email, and social media platforms. - Dependable. - Proficient in computer skills. - Skilled in multitasking and organization. - Strong desire to help and be empathetic to customers' needs. - Excellent written and oral communication skills in English. - 2+ years working in customer service (in person or virtually). - Ability to remain calm under pressure. - Knowledge and ability to use computers and various platforms (email, chat, social media) to answer customer needs.

Qualifications

- Full Time team members participate in a quarterly shift bid based on performance. Common schedules are 9:30 to 6:00, 10:30 to 7:00, 11:30 to 8, and 12:30 to 9 with varying days off during the week and some weekends. Saturday and Sunday hours are 9:30 to 6:00. Sundays and hours worked after 7:00 PM offer shift differentials.

Benefits

- Paid training. - Leadership guidance to ensure your success. - A diverse and inclusive workplace.