Customer Service Representative FT/PT

About the role

At Security National Bank, we believe that everything matters. From the words we say to the way we dress, to the decisions we make and the actions we take, every single thing we do matters. We recognize the inherent value of each individual and the potential of what each person can become. We treat even the smallest details of life and banking with careful thought and attention.

Responsibilities

• Provide the highest level of service to every customer.
• Maintain a cash drawer including taking in/giving out cash and balancing.
• Accurate and efficient processing of transactions.
• Receive loan, safe-deposit box and credit card payments.
• Handle service-related issues for customers.
• Identify customer needs through qualifying questions and refer appropriate services, products and digital options.
• Work as a cooperative team player to achieve branch and department goals.

Requirements

• Excellent customer service and problem resolution skills.
• Excellent attention to detail, understanding of banking, ability to identify missing items, advanced organizational skills, ability to work under deadlines, independent thinking, analytical skills, self-motivation, strong oral and written communication skills, and demonstrated teamwork.

Qualifications

• High school diploma or equivalent.
• Cash handling experience.
• Customer service experience.
• Accuracy and meticulous attention to detail required.
• Excellent oral, written, and interpersonal communication skills.
• Ability to navigate multiple computer systems and programs with working knowledge of Word and Excel.
• Manage multiple requests simultaneously, meet deadlines, and show flexibility to change direction when needed.
• Team-oriented and the ability to work collaboratively across all levels of the organization.
• Service-oriented, polite, and respectful.
• Advanced problem-solving and analytical skills.
• Ability to take direction and instruction and follow through independently until project completion.

Skills

• Excellent customer service and problem resolution skills.
• Excellent attention to detail, understanding of banking, ability to identify missing items, advanced organizational skills, ability to work under deadlines, independent thinking, analytical skills, self-motivation, strong oral and written communication skills, and demonstrated teamwork.

Benefits

• We offer a comprehensive benefit package to our employees including medical, dental, vision, short and long term disability, life insurance, paid time off, a wellness program, and a 401(k) savings plan at hire for future financial protection.

Pay

Hourly pay is commensurate with experience.

Schedule

Extended business hours until 5:00 pm on weekdays and some Saturdays.

Location

Locations available in Moville, IA and Lawton, IA.