Customer Service Representative FT

About the role

At Security National Bank, we believe that everything matters. From the words we say to the decisions we make, every interaction is an opportunity to help someone reach their potential.

Responsibilities

• Provide the highest level of service to every customer.
• Maintain a cash drawer including taking in/giving out cash and balancing.
• Accurate and efficient processing of transactions.
• Receive loan, safe-deposit box and credit card payments.
• Process cash services.
• Redeem U.S. Savings Bonds.
• Identify customer needs through qualifying questions and refer appropriate services, products and digital options.

Requirements

• Excellent customer service and problem resolution skills.
• Excellent attention to detail, understanding of banking, ability to identify missing items, advanced organizational skills, ability to work under deadlines, independent thinking, analytical skills, self-motivation, strong oral and written communication skills, and demonstrated teamwork.

Qualifications

• High school diploma or equivalent.
• Cash handling experience.
• Customer service experience.
• Accuracy and meticulous attention to detail required.

Skills

• Excellent oral, written, and interpersonal communication skills.
• Ability to navigate multiple computer systems and programs with working knowledge of Word and Excel.
• Ability to manage multiple requests simultaneously, meet deadlines, and show flexibility to change direction when needed.
• Team-oriented and the ability to work collaboratively across all levels of the organization.
• Service-oriented, polite, and respectful.
• Advanced problem-solving and analytical skills.
• Ability to take direction and instruction and follow through independently until project completion.

Benefits

• We offer a comprehensive benefit package to our employees including medical, dental, short and long term disability, life insurance, paid time off, a wellness program, and a 401(k) savings plan at hire for future financial protection.

Pay

Compensation is commensurate with experience.

Schedule

Some extended business hours.

Security National Bank

Founded in 1884, Security National Bank is a locally owned bank based in Sioux City, Iowa. We believe in doing what's right to serve our customers, empower businesses, and grow our community. We are committed to equal opportunity employment and providing a supportive work environment.