CUSTOMER SERVICE REPRESENTATIVE-FT

Key Duties

• Acknowledge customer dissatisfaction and resolve complaints.
• Refer unresolved customer grievances to designated departments.
• Monitor the arrival, parking, refueling, loading, and departure of all aircraft.
• Determine charges for services requested, collect payments, or arrange for billing.
• Reservation process; keep records of customer interactions and transactions. Record details of inquiries.
• Driving of passengers and or crew members on and off airfield to designation i.e. hotel, main airport, aircraft etc.
• Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.
• Catering to customers; confer with customers by telephone or in person in order to provide information about products and services.
• Ensure proper FAA and TSA rules and regulations are followed.
• Perform airfield management activities, which may include escorting passengers and or crew member’s airfield via different traveling modes i.e. walking or driving of company vehicle.
• Check and verify correct orders i.e. fuel and catering, are placed & dispatched to Line Service Technicians.
• Solicit sale of new or additional services or products.
• Maintain air-to-ground and point-to-point radio contact with aircraft. Direct activities related to dispatching, routing, and tracking transportation vehicles such as aircraft.
• Other duties and responsibilities as assigned.

Requirements And Skills

• Must be able to multitask.
• 1-3 years of Customer Service Experience.
• Strong interpersonal and communication skills.
• Have professional appearance and mannerisms.
• Excellent Organizational and Customer Service skills with a sincere desire to assist customers.
• Must have computer skills.
• Ability to use radio communication, phonetic alphabet and military time.

Other Requirements

• Clean driving record.
• Able to pass a background check.
• Ability to pass a drug screening test.

Salary Description

$19.00/hr

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