Customer Service Representative - FT

About the Role

This is an outdoor, multi-function role where you will assist customers throughout various parts of the rental and return process on our airport lots. Depending on the location, your responsibilities may include checking vehicles, entering information into a handheld device, processing rentals for loyalty customers, assisting customers at exit gates, and checking in vehicles at return. Across all duties, you’ll provide professional, friendly customer service to help ensure a smooth, efficient, and positive experience for every customer.

Responsibilities

• Assist customers throughout the rental and return process on airport lots
• Check vehicles and enter information into a handheld device
• Process rentals for loyalty customers
• Assist customers at exit gates
• Check in vehicles at return
• Provide professional, friendly customer service

Requirements

• Valid Driver’s License
• Basic computer skills (typing, data entry)
• Effective verbal communication and customer service skills
• Customer-first mindset with a genuine desire to help people and create positive experiences
• Willingness to work outdoors and stay active
• Flexibility to work all shifts
• Ability to type, sit, stand, walk, or move throughout the rental lot; enter and exit vehicles for prolonged periods; and drive a variety of vehicles
• Must be 18 years of age and legally authorized to work in the United States
• This position requires regular, on-site presence and cannot be performed remotely
• 6 months retail or customer service experience in a fast-paced environment is a bonus

Pay

$16.00/hour with monthly commission opportunity. Shift premium may apply.

Benefits

• Bi-weekly hourly wage (New York and Puerto Rico: weekly wage)
• On-the-job training
• Paid time off
• Medical, dental, and other insurance
• Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses
• Retirement benefits (401k)
• Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars

Above perks may vary based on full-time/part-time status and location.