Customer Service Representative / FT / 9-month Contract

About the role

The Customer Service Representative provides after sales support to internal and external customers by addressing all parts related inquiries in a timely and courteous manner to ensure customer satisfaction. Currently, this is a hybrid-model opportunity located in Warminster, PA.

Responsibilities

• Answer phone and provide assistance to the customers in the form of quotations, order processing, technical information, and problem solving.
• Provide backup support for the customer service website by responding to or forwarding customer inquiries.
• Ensure accuracy by providing customers with assistance in determining correct part numbers through the use of manuals, drawings, help desk, etc.
• Perform all functions necessary for proper processing of customer orders and quotations through the use of the internet, order entry system, and PC software.
• Address complaints resulting from customer error or that of other external or internal sources.
• Authorize customer return of parts not needed or parts shipped in error.
• Assist Accounts Payable/Receivables in basic accounting functions, such as processing credits for part returns, providing proof of delivery to ensure proper payment of invoices, receiving PO's so vendors can be paid.
• Provide follow up on backlog to ensure the invoicing is accomplished in a timely manner and that orders are properly dated in the system to provide for an accurate backlog report.

Requirements

• High school diploma
• Two (2) years experience in a customer service role
• Excellent interpersonal, communication and organizational skills
• Strong desire to provide quality service with a team approach to achieve customer satisfaction
• Strong PC skills in word processing, spreadsheet and database software

Qualifications

• Ability To Commute/relocate Warrington, PA 18976

Skills

• Customer service
• Technical support
• Order processing
• Problem solving
• Accounting basics

Benefits

Hybrid job setting (2 days home and 3 days in the office)

Pay

$22.00 - $24.00 per hour

Schedule

8 hour shift, Monday to Friday