Customer Service Representative (FT- 1.0 FTE, Day Shift, Remote in Montana ONLY)

Position Summary

The Customer Service Representative is responsible for providing effective customer service to patients, internal departments, other medical facilities and resolve customer complaints/concerns. This position requires excellent telephone communication skills, and a high level of skill in entering data into the computer while talking with patients.

Minimum Qualifications

• Six (6) months of experience serving a large number of customers in a fast-paced environment
• Six (6) months of experience using a computer and typing with proficiency and accuracy
• Prior work experience with medical and billing terminology
• Prior work experience in healthcare

Essential Job Functions

• Answer phones to respond to all inquiries made by patients, internal departments and other medical facilities.
• Learn to manage between 65-80 inbound and outbound calls per day.
• Make outbound calls to contact patients about their balances, offer financial assistance options, payment arrangements or validating insurance coverages.
• Screen and rout patient calls to other departments efficiently.
• Respond to patient questions and needs by utilizing Epic efficiently.
• Maintain great working relationships and effective communication within the department and with other departments for the benefit of the patient.

Knowledge, Skills And Abilities

• Demonstrates sound judgment, patience, and maintains a professional demeanor at all times
• Exercises tact, discretion, sensitivity, and maintains confidentiality
• Performs essential job functions successfully in a busy and stressful environment
• Learns current and new computer applications and office equipment utilized at Bozeman Health
• Strong interpersonal, verbal, and written communication skills
• Analyzes, organizes, and prioritizes work while meeting multiple deadlines

Physical Requirements

• Lifting (Rarely – 30 pounds)
• Sit (Continuously)
• Stand (Occasionally)
• Walk (Occasionally)
• Twist/Bend/Stoop/Kneel (Occasionally)
• Reach Above Shoulder Level (Occasionally)
• Push/Pull (Occasionally)
• Fine-Finger Movements (Continuously)
• Vision (Continuously)
• Cognitive Skills (Continuously)

Exposures

• Frequency: Bloodborne pathogens, such as blood, bodily fluids, or tissues (Rarely)
• Radiation in settings where medical imaging procedures are performed (Rarely)
• Variety of chemicals and medications are used in healthcare settings (Rarely)
• Handling cleaning products, disinfectants, and other substances (Rarely)
• Infectious diseases due to contact with patients in areas that may have contagious illnesses (Rarely)