Customer Service Representative - Friday - Sunday 6am-6pm

About the role

To ensure that all customers receive a timely, accurate and customized invoice, this role adheres to Allen Distribution's core values of treating everyone with respect and dignity, operating with high business ethics, and striving for continuous improvement.

Responsibilities

• Month end invoicing to be completed within 5 business days of EOM or directed by customer.
• Monitor and record external invoice errors on Clerical Error Spreadsheet.
• Suggest ways to improve the accuracy and efficiencies of invoicing.
• Ensure invoices are updated accurately with price changes based on contracts or addendums.
• Process daily invoicing accurately for Value Add and Transportation (if applicable).
• Process billing according to customer billing procedures.
• Meet customer based periods by ensuring all billings is complete by set deadline.
• Keep customer files current.
• Assist with coverage of Reception desk by answering phones and greeting visitors.
• Answer phone by the third ringing cycle.
• Cross-train on other customer invoice processing to provide account converge when needed.
• Provide administrative support to management team as needed.
• Maintain a secure, well organized area free from clutter with information easily accessible to others.
• Understand the functionality of Warehouse Management System and Transportation Management System.
• Establish and maintain professional working relationships with customers via e-mail, telephone communication and face-to-face visits.

Qualifications

• Understanding of invoicing and billing processes.
• Working knowledge of Microsoft Word Suite.
• The ability to provide administrative support.